You can manage your Spark Prepaid MasterCard® using your mobile phone.

In order to use the SMS commands you will first need to have registered a mobile phone number to your Spark Prepaid MasterCard in our logged in area.

Retrieving your PIN for the first time means the phone number you text from will automatically be associated with your card.

Once this is done, you will be able to use the following commands with your Spark Card by sending simple text messages to the phone number +44 (0) 762 480 2466.

For more details on SMS fees please refer to terms and conditions (section 25. Summary Box).

SMS functionality allows you to:
  • Get your PIN
  • Check your balance
  • Transfer funds (to or from your card)
  • Lock/Unlock the card
  • Load Funds from your Debit Card (only applicable to Spark 'Plus' customers, click here to find out more)
Get your PIN

To retrieve your PIN and activate your card

  • This functionality allows you to get the PIN for your Spark card
  • Text PIN <Last 8 digits of your 16 digit Spark Card Number> to +44 (0) 762 480 2466
  • Example: PIN 12345000
  • Please note that your mobile number will be registered to your card automatically when you send us your first PIN request. You may retrieve your PIN at any time by sending the message above.
Balance

If you would like to know the current balance on your Spark card then:

  • Text BALANCE <Last 4 digits of your 16 digit Spark Card Number> to +44 (0) 762 480 2466
  • Example: BALANCE 1234
  • You will receive an instant SMS back with the up-to-date balance on your card
Transfer Funds

Transfer funds from your Spark card to another Spark Card – using recipient card number. If you know the card number of the Spark card you would like to transfer funds to use then:

  • Text SHARE <Last 4 digits of your Spark Card Number> <Recipient card Number> <Amount> to +44 (0) 762 480 2466
  • Example: SHARE 1234 5299650000000000 1000
  • The card number entered is the card number of the person you are transferring funds to. Note that the amount is expressed in the currency of the sending in pence/US cents/Euro cent. So in the example above 10.00 Pounds, Euros or Dollars would have been sent depending on the currency of your card.
Transfer funds to another Spark card - using the recipient mobile number

If you don't know the card number of the person you would like to transfer funds to, you can use their mobile phone number (if they have registered their number to their card).

  • Text SHARE <Last 4 digits of your card Number> <Recipient Mobile phone number> <Amount> to +44 (0) 762 480 2466
  • Example: SHARE 1234 00447974171234 1000
  • Note that the amount is expressed in the currency of the sending Spark Card (in £ pence/€ cents/$ cent. So in the example above 10.00 Pounds, Euros or Dollars would have been sent depending on the currency of the sending card.
Load Funds

Load funds onto your Spark card - Load Command

  • Allows you to load your own card using your debit card that is pre-registered on the system. Please note that debit card loading is only available to Spark 'Plus' cardholders. To find out more about Spark 'Plus' and upgrading your card, please click here.
  • Text - LOAD <Last 4 digits of your Card Number> <Amount> to +44 (0) 762 480 2466
  • Example: LOAD 1234 5000
  • Note that the amount is expressed in the currency of your Spark Card. So in the example above either £50.00/€50.00/$50.00 was loaded depending on the currency of your card.
Lock and Unlock
Please note that this command is intended to be used for temporarily locking your card to stop others attempting to use it or if you do not wish to use it for an extended period of time. If you suspect that your card is lost or has been stolen, you should contact customer services on +44 (0) 762 480 2466 immediately.
Block Command

To temporarily prevent any withdrawals from cash machines (ATMs) and purchases via retailers (POS), you can lock your Spark card using the following command:

  • Text - BLOCK <Last 4 digits of Card Number> to +44 (0) 762 480 2466
  • Example: BLOCK 1234
Unblock Command

To reverse the lock option

  • Text - UNBLOCK <Last 4 digits of Card Number> to +44 (0) 762 480 2466
  • Example: UNBLOCK 1234
SMS System Help

You do not need to memorise or know all these commands by heart. You can always view these commands online on the website or if you don't have access to the internet, you can view the SMS commands with the instruction below

  • Text "HELP" to +44 (0) 762 480 2466
  • You will receive a message back with instructions on how to use the SMS system.
  • If you need help using specific SMS command
  • Text "HELP <Command>" to +44 (0) 762 480 2466
  • Example: HELP LOAD
  • You will receive information on how to use the specific SMS function.
Clear floats

Spark allows you to keep control of your finances.

It only takes 5 minutes to apply, and you can have your card within a week.